RESERVATIONS / DEPOSITS:
All brass models are subject to a 10% deposit. All plastic models are
subject to a minimum 20% deposit. Customers will be informed of the exact
dollar amount when order is placed.
Credit card deposits will be done quickly and reflected on the sales order.
Customers who wish to pay a deposit by check or money order are asked to send
payment promptly.
Deposits are fully refundable until models are released for sale by the
supplier. Once the models are released by the supplier, all cancelled
orders will be subject to a re-stocking fee equivalent to the deposit taken for
the item.
Upon receipt of the models from the supplier, all customers who have a model on
order will be contacted via email and/or phone. Payment for these models
in full is due at the time of contact.
IN STOCK ORDERS:
All orders placed for in stock items must be paid in full upon placing
the order.
W.O.G. (With Other Goods)
Orders paid in full may be placed on our W.O.G. (With Other Goods) shelf for a
short period of time while waiting for another order to arrive. The
multiple items will then be shipped together. Items may not be placed on
our W.O.G. shelf for an extended period of time.
RETURNING / DAMAGED ITEMS:
Returns will only be authorized within 30 days of the shipping date on
the invoice.
If an item is received damaged or unsatisfactory, customers must contact us
promptly us by
email or phone. We will then discuss the matter and arrange for return.
We will provide the correct return address. Customers must not ship an item back to us before clearing with one of our staff members.
Within 30 days of the shipping date we will offer a refund of an unopened &
undamaged product with a 20% restocking fee. With any product that is
defective, the manufacturer's warranty process must be followed.
If a UPS claim needs to be conducted, we will begin the process and maintain
contact as we receive information from UPS. Do not call UPS, call CMT and let us
handle the claim and paperwork.
NEW CUSTOMER DISCOUNT:
All new customers will receive 10% off their first in stock order or
reservation. This 10% does not apply to sale or consigned items or eBay
auctions. Any
subsequent orders are not subject to the 10% discount.
LAYAWAY
Click here for layaway policies.
CONSIGNMENT
Click here for consignment policies.
USE OF PHOTOS:
Canadian Model Trains Inc. invests its time in taking high quality pictures
for use on its website, in marketing materials, in magazine ads, and for other
purposes. All pictures are the exclusive property of Canadian Model Trains
Inc. These pictures are for the use of our customers and potential customers to
provide them with various angle views of models to aid in their decision to
purchase particular models. We have over 10,000 pictures on our website.
For non-personal use, we require that the individual contact us and request
in writing, prior to their use, our approval to use specific pictures. We will
confirm back in writing our decision. Commercial use of these pictures by
anyone other than Canadian Model Trains Inc. is prohibited.
