RESERVATIONS / DEPOSITS:
All brass models are subject to a 10% deposit.  Some plastic models are subject to a minimum 20% deposit.  Customers will be informed of the exact dollar amount when order is placed. 

Credit card deposits will be done quickly and reflected on the sales order.  Customers who wish to pay a deposit by check or money order are asked to send payment promptly.

Deposits are fully refundable until models are released for sale by the supplier.  Once the models are released by the supplier, all cancelled orders will be subject to a re-stocking fee equivalent to the deposit taken for the item.

Upon receipt of the models from the supplier or we are informed of their pending arrival via Pickup Notice, all customers who have a model on order will be contacted via email and/or phone.  Payment for these models in full is due at the time of contact.  If payment is not made within 2 weeks, what we consider a reasonable period, then the reservation is in default.  The model will be re-stocked and the deposit forfeited.  It will then be available for anyone to purchase. 

If you wish to pay at a later date, after the 2 week grace period, then a financing fee will be charged on your model.

Overland Reservations:  Overland has some very specific rules that we as a dealer and you as the customer must abide by.  A 10% deposit is asked for at the time of reservation.  Overland will send us a Pick Up Notice when the models are ready at the factory in Korea.  We contact our customers who have them on order for full payment.  We then pay Overland in full for our Pick Up Notice and the models are shipped from the factory.  Once the models arrive at Overland, they are tested and shipped out to us or our U.S. based customers directly.


IN STOCK ORDERS:
All orders placed for in stock items must be paid in full upon placing the order.


SHIP W.O.G. (Ship With Other Goods)

RETURNING  DAMAGED ITEMS:
Returns will only be authorized within 30 days of the shipping date on the invoice.  With any product that is defective, the manufacturer's warranty process must be followed.

If an item is received damaged or unsatisfactory, customers must contact us promptly us by email or phone.  We will then discuss the matter and arrange for return to us or with the manufacturer.  We will provide the correct return address.  Customers must not ship an item back to us before clearing with one of our staff members. 

If a UPS claim needs to be conducted, we will begin the process and maintain contact as we receive information from UPS. Do not call UPS, call CMT and let us handle the claim and paperwork.


RETURNING  NON-DAMAGED ITEMS:
We have the option of choosing to accept or not accept non-damaged items, due to the customer changing their mind.  As a general rule, within 30 days of the shipping date we will offer a refund of an unopened & undamaged product with a 20% restocking fee.  Certain exceptions apply. For example, we will not refund special order items, undecorated models, consignment sales etc.  


RETURN ADDRESS:
Once we have given you authorization to return product, then the return address is based on where you live.

a) For US customers, please return to:

b) For Canadian and overseas customers, please return to:

Canadian Model Trains Inc.
1510 Troika Court,
Mississauga, Ontario
L5J 4C4
Tel: 905-338-1608

We have the option of choosing to accept or not accept non-damaged items, due to the customer changing their mind. 


NEW CUSTOMER DISCOUNT:
All new customers will receive 10% off their first in stock order or reservation.  This 10% does not apply to sale or consigned items or eBay auctions.  Any subsequent orders are not subject to the 10% discount. 


WANT LIST PROCEDURE:
When you contact us regarding a model available for sale that is listed on our Want List we require the amount you would like to receive, the condition of the model/box and running quality.  We ask you have photos of the model ready in case the potential customer would like to see them.  Our selling price is 20% added to your price.

We contact the customer who submitted the Want List with the details of the model and await his response to purchase, decline or counter offer.  CMT then contacts you with the details of the customer's reply and we work towards completing a deal both parties are happy with.

The model is then shipped to Canadian Model Trains where we inspect the model.  Once the testing is completed and the model has passed we send the model on to the customer.  Once the model is paid for, the consignor can choose to be paid by check or have the funds transferred to their customer account with CMT.


LAYAWAY
Click here for layaway policies.


CONSIGNMENT
Click here for consignment policies.


USE OF PHOTOS:
Canadian Model Trains Inc. invests its time in taking high quality pictures for use on its website, in marketing materials, in magazine ads, and for other purposes.  All pictures are the exclusive property of Canadian Model Trains Inc.  These pictures are for the use of our customers and potential customers to provide them with various angle views of models to aid in their decision to purchase particular models.  We have over 10,000 pictures on our website.  

For non-personal use, we require that the individual contact us and request in writing, prior to their use, our approval to use specific pictures.  We will confirm back in writing our decision.  Commercial use of these pictures by anyone other than Canadian Model Trains Inc. is prohibited.